Privacy Policy

1. Our Commitment to Your Privacy

At We Love Group, we deeply respect your privacy. Our commitment to safeguarding your privacy aligns with the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy outlines our approach to managing your personal information.

 

‘Personal information’ refers to data that identifies you as an individual.

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2. Gathering Personal Information

We Love Group will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.

 

You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

 

3. Acquiring Your Personal Information

We obtain personal information through various methods, including electronic or in-person interactions, website visits, and service provision. This may also include information from third-party sources, which is protected under this Privacy Policy.

 

4. Utilising Your Personal Information

We Love Group uses your personal information to offer updates, services, and information about new products or opportunities. This aids in enhancing our services and understanding your needs. Communication may occur through different channels, including phone, email, SMS, or mail.

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5. Disclosing Personal Information

We may share your personal information with relevant staff, advisors, or third-party service providers as necessary. This is strictly for delivering our services or complying with legal obligations.

 

We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

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We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of We Love Group, www.welovegroup.com.au, its customers or third parties.

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Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

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If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

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By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

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6. Security of Your Personal Information

We Love Group is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

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The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

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7. Accessing Personal Information

You can request your personal information held by us, subject to the Privacy Act 1988 (Cth). We strive to maintain accurate and up-to-date information and encourage you to notify us of any inaccuracies. A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at connect@welovegroup.com.au.

 

8. Privacy Complaints

If you have privacy concerns, please contact us at the provided address. We take such matters seriously and will respond promptly.

 

9. Policy Updates

We reserve the right to modify this Privacy Policy, and we recommend reviewing it periodically for changes.

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10. Website and Cookies

When you come to our website  (www.welovegroup.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

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Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

 

11. SMS Communications Policy

We Love Group recognises the importance of SMS (Short Message Service) as an effective and direct means of communication with our customers. This policy outlines our approach to SMS communications.

 

Collection and Use: We may collect your mobile phone number to send SMS messages for purposes such as confirming transactions, providing service updates, and offering personalised information related to our services.

 

User Consent and Opt-Out: Your provision of a mobile phone number constitutes your agreement to receive SMS messages from us. You may opt out of SMS communications at any time by replying with a designated keyword (e.g., STOP) or by contacting our support team.

 

Frequency of Messages: The frequency of SMS messages will vary depending on the nature of the services provided and your interactions with us.

 

Data Protection: We are committed to ensuring the security of your personal data. SMS communication data will be treated with the same level of security as other personal information as described in Section 6 of this policy.

 

Charges and Carrier Compatibility: Standard message and data rates may apply for SMS messages. Our messages are compatible with most mobile carriers, but we cannot guarantee compatibility with all carriers.

 

Changes to Policy: This SMS policy may be updated periodically to reflect changes in our practices or legal obligations. We encourage you to review it regularly.​

 

By using our SMS services, you acknowledge and agree to the terms set forth in this SMS Communications Policy.